Cancellation and Refund policy
By placing an order through the Kneady website, you agree to the terms outlined below. These policies ensure a smooth and transparent process for cancellations, refunds, and returns.
Order Cancellation
🔹 If you need to cancel your order, please do so within 24 hours of placing it by contacting us at support@trykneady.com.
🔹 If your order has not yet been shipped, we will fully refund your payment.
🔹 If your order has already been fulfilled and a tracking number has been issued, we are unable to cancel it as it is already in transit.
30-Day Refund Policy
We offer a 30-day refund policy from the date you receive your order. Due to our warehouse being overseas, we can only offer refunds or resends for:
✅ Damaged products
✅ Incorrect items sent
If 30 days have passed since you received your order, we cannot process a refund or exchange, unless the item was wrongly sent. We appreciate your understanding.
Taste Guarantee – Krillicious Oil
We are confident that your cat will love Krillicious Oil! However, if your cat refuses to eat it, we offer a taste refund policy.
🔹 How it works: Contact us within 30 days of receiving your order, and we will arrange a return and refund.
🔹 If your request is made after 30 days, we will not be able to offer a refund.
We encourage trying Krillicious Oil as soon as possible to ensure your cat enjoys it!
Damaged, Incorrect, or Defective Items
If you receive a damaged, defective, or incorrect product, please inspect your order immediately upon arrival and contact us at support@trykneady.com with:
📸 Photos of the issue
📦 Your order number
We will review the issue and work to resolve it as quickly as possible.
Resending Policy
We only resend items in cases of:
✅ Damaged products
✅ Wrong item received
✅ Defective items
If you need a replacement, please contact us at support@trykneady.com with supporting details, and we’ll be happy to assist you.
Restocking Fee
🚫 Good news! We do not charge a restocking fee for refunds or resends.
Need Help?
For any questions or assistance, please contact us:
📧 Email: support@trykneady.com
📞 Phone: +1 (872) 278-2282
🕘 Support Hours: Monday - Saturday: 9 AM - 9 PM (EST)
📍 Address: 7209 Lancaster Pike Suite 4, Hockessin, Delaware 19707, United States